📦 Status of my order

How can I contact the customer service team?

Dear customer! Can we help you?
To contact us please fill out the following form with your query or write us directly through our customer service email and we will respond as soon as possible. Thank you!

📩 infobyronbecquer@gmail.com

Is my order on its way yet?

Byron Becquer is a family business with a small team of people and during periods of high order influx such as Black Friday or Christmas time it may take a few days to respond to you but ALL messages will be handled in the same way as ALL orders are delivered.

To check the status of your order, check your inbox, including the spam box, for an email that says "BYRON BECQUER: your order is on its way." In it you will find a link with which you can track your shipment or the point where it is. If you have not yet received this email, it is most likely that your order is still in preparation, due to high season or because the warehouse is waiting to receive some item of your order that was temporally out of stock.

       

If your question is still unanswered or your inquiry is for another reason, please do not hesitate to write to us using the following form or the email address above, indicating your order number or your last name in the subject of the email. Thank you very much!